CSHP Information and Resources

CALD CHSP Prority Meeting Tuesday 19th May @ 11am

Dear CHSP Friends and Colleagues

Agenda items will include latest updates on  COVID 19,  Quality Commission survey re: CHSP and Safework SA. We encourage your participation in this important weekly catch up.

Please find the attached information of possible interest to your organisations.

Interpretive guideline—model Work Health and safety Act

Comcare: working-from-home-checklist

Comcare: working-from-home-guide-employers

Comcare: working-from-home-guide-employees

Recovery from COVID-19: Outdoor-Dining-Step-1-Fact-Sheet-13-May

Lived Experience Telephone Support Sservice (LETSS) Newsletter

SafeWork SA: Top-10-tips-to-maintain-your-mental-health



CHSP Survey & FAQ from Department

Frequently asked questions

These FAQs aim to answer questions for Home Care providers and Commonwealth Home Support Program (CHSP) providers about the impact of COVID-19 on their operations. The FAQs will be updated to regularly with changes made in purple and out of date content deleted.

FAQ Version 4 – 15 April 2020

COVID19 survey for CHSP providers
See quoted email below

Dear Service Provider

The Department of Health recognises the ongoing efforts of CHSP providers who continue to deliver care to older Australians in their own home and communities during the coronavirus (COVID-19) pandemic.

The Department would like to capture real-time information from CHSP service providers about client demand during the COVID-19 pandemic.

The Department will intermittently send out a short (5-10 minutes) survey to collect information directly from providers, which will help us to identify where there might be demand pressures we need to address, as well as how we can support providers who have capacity due to a reduction in demand.

We encourage all providers to take the time to complete these short surveys whenever possible, as your responses will contribute to decision-making and responses to the COVID-19 pandemic.

We know many providers are under pressure due to COVID-19, but your time to complete this survey is appreciated. The survey link is below:


This survey will remain open until 20 April.

We thank providers for your ongoing commitment in support of aged care clients at this difficult time.

Kind Regards

Rebecca Richardson
Director, Home Support Policy Section


COVID-19 related templates

COVID-19 pandemic policy and procedure template

MAC essential worker card

ACS essential worker proforma letter and ID card

COVID Information and Resources

Updates and resources from the various government departments can be found on the MAC website here.

The coronavirus (COVID-19) page is updated daily.

Notes from 7 April 2020 video conference
Follow up from 7 April 2020 video conference

COVID-19 related templates

COVID-19 pandemic policy and procedure template

MAC essential worker card

ACS essential worker proforma letter and ID card

Updates from the Department re CHSP

COVID-19 Guide for Home Care Providers

A guide to assist Home Care and Commonwealth Home Support Programme (CHSP) Providers who provide care to older people living at home is now available on the department’s website. This guide provides information and guidance on how to stay safe from COVID-19 including how providers can prepare their organisation, equipment and resources, and how staff and clients can manage COVID-19.

Other resource are available to assist the sector including online training modules and a collection of guides and fact sheets. These are being updated as the situation evolves.

Further expansion of CHSP Flexibility Provisions

CHSP providers have already been given full flexibility to allocate up to 100% of their existing funds in 2019‑20 and 2020‑21 between the different service types they deliver so that emerging client needs can be met.  These provisions have now been expanded to allow providers to re-allocate funding across the Aged Care Planning Regions (ACPRs) in which they operate on a time-limited basis. Any reallocation of funds between ACPRs should be done cautiously and only on the following basis:

  1. Providers must retain the ability to return to their current regional footprint post the COVID-19 crisis;
  2. Providers must not leave a service gap in an area they are operating in – ie resources may only be reallocated out of a region where there is a clear drop in the need for the service (eg group social support)
  3. Providers seeking to reallocate funds to a different region should make all efforts to ensure existing service providers in the area are not already ramping up to meet the perceived need (speak with your FAM and other providers in the area)
  4. Providers may still only allocate resources to services they are funded to deliver.

CHSP providers are only expected to use these relaxed flexibility provisions to support time limited care needs during the COVID‑19 pandemic, and funding agreements will not be amended to reflect the changed service mix.

COVID Information and Resources

Updates and resources from the various government departments can be found on the MAC website here.

The coronavirus (COVID-19) page is updated daily.

Resources and Information about COVID-19

Updates and resources from the various government departments can be found on the MAC website here.

The coronavirus (COVID-19) page is updated daily. 

COVID-19 - Advice from the Department of Health regarding further arrangements for CHSP providers

Advice for CHSP Social Support Group providers

To help prevent the spread of COVID-19, there are new restrictions on non-essential gatherings and visits to vulnerable groups. From 23 March 2020, all non-essential gatherings are suspended for four weeks.

If you provide Social Support Groups and group activities, you should suspend them for four weeks. You can continue to support clients by re-directing their funds to other non-face-to-face activities and support services.

Please communicate any change to clients and their carers and families as soon as possible.

Flexibility provisions

CHSP service providers now have complete flexibility to re-allocate up to 100 per cent of their funding between their funded service types in 2019-20 and 2020-21. Providers may only use flexibility provisions to transfer funding between already funded services.

This does not extend to transferring funds between aged care planning regions (ACPRs). Requests to transfer funds between regions in exceptional circumstances must be approved by the department.

CHSP service providers are encouraged to use the flexibility provisions to direct resources towards delivering critical services, such as ensuring clients have access to meals and groceries, undertaking welfare checks, and undertaking phone/video call social interactions with their clients.

Providers are encouraged to use their workforce creatively to respond to increasing demand for critical services, including using workforce that is underutilised (e.g. staff involved in group social support) towards other funded services (e.g. delivery of meals, phone based social connections), wherever possible.

Providers that have underutilised staff, and are not funded for services that are experiencing high and unmet demand, should seek to collaborate with other providers in their area – to potentially offer short-term staffing assistance, wherever possible.

It is important that staff be retained during this period. The department will take into consideration the current circumstances when reviewing acquittals data for 2019-20 and 2020-21, for example where funded outputs are not delivered, but funding is redeployed to other services that enable staff retention. All services provided direct to clients should be recorded in DEX.

Other Commonwealth support available

The Government announced $92.2 million of additional support for home care and CHSP providers during the COVID-19 pandemic. $70.2 million is for unsolicited proposals by CHSP providers ($40 million in 2019-20 and $30.2 million in 2020-21).

Where there is significant impact on the ability of CHSP providers to continue delivering services, or where there are time-limited demand pressures to support additional clients due to COVID-19, providers may submit an unsolicited proposal for additional grant funding. You must first use the expanded flexibility provisions before submitting an unsolicited proposal. To request an application form, email CHSPprogram@health.gov.au or your Funding Arrangement Manager.

The department will continue to review these arrangements over the coming weeks and will provide further guidance to providers so that they can sustain their important contributions in supporting older Australians in the current environment.

Department of Health

COVID-19 - New e-learning module for aged care workers now online

The Department of Health has released the first module in a new eLearning program aimed specifically for Aged Care workers on appropriate health management techniques in all aged care settings.

Module 1: Personal Safety can be accessed here.

On completion of this module, participants will be able to:

  • describe how you can minimise the risk of developing COVID-19
  • identify what to do if you develop symptoms of COVID-19
  • demonstrate to others how to perform effective hand hygiene
  • explain how to practise cough and sneeze etiquette.

More modules will be released across the week and available here.

Food Safety Presentation

Food Safety – Presentation – Presented in February 2020

Effective Communication - How to communicate effectively with client from CALD backgrounds

Effective Communication – Presentation – Presented in September 2019

Documentation Control

Documentation Control – Presentation – Presented in June 2019


Governance – Presentation – Presented in March 2019

Copyright safe images
There are many websites that offer images for free, however not all of these are legal to use.

If you are creating images for use on social media, newsletters, flyers, then there are a few websites that can be used to source legal images. The first is Canva.com, this website specialises in the creation of images that are then downloaded for use. It has a range of templates and the ability to upload your own images. Membership is free and required to use the different functions, they also have a monthly subscription which gives you a greater access and flexibility. You can of course simply pay for any premium images you choose to use, as they are very reasonably priced.

Another website that is useful is Flickr. Flickr is a photo sharing website that allows people to share their images, and for you to download those same images. The creator chooses which licence the images are shared under, and as such you must be careful to choose images that have the correct licence. The best way to access the images is to choose images that are shared under the Creative Commons licencing. On Flickr, when you perform a search, the next step is to filter the images by indicating those that are shared with provision for modification and commercial use. This allows you to not only make changes to the images, but use them in newsletters and other commercial uses. There are some techniques that are recommended when using this website, and if you would like a tutorial on how to access and attribute images correctly, please give Shannon at the MAC office a call (on 8241 9900) to arrange a time to go through this process.

Managing Departmental systems requirements
Managing Departmental Systems Requirements – presented 28/09/17

CHSP Departmental Systems Presentation

CHSP Policy development meeting CHSP requirements Presentation

Are you ready for a Quality Review?
CHSP in (Better) Practice

CHSP in (Better) Practice – presented 24/08/2017

  • Unpacking Reablement and Health and Wellbeing for CALD service users
  • Planning and Implementing program outcomes

CHSP in (Better) Practice Presentation

CHSP in (Better) Practice Workbook

The objectives of the MAC CHSP Sector Development Programme are:

  1. Provide information, training and support to culturally and linguistically diverse (CALD) Commonwealth Home Support Programme (CHSP) funded agencies to assist the development of understandings and implementation of the CHSP, aged care service system and sector.
  2. Provide education, training and support to generalist CHSP agencies to deliver CALD CHSP programmes to increase their capacity to deliver culturally appropriate services to older people from CALD backgrounds.
  3. Provide sector networking opportunities to:
  • CALD CSHP funded agencies
  • Generalist Agencies funded to deliver CALD CHSP services
  • Generalist Agencies providing aged care services

Page last updated 15 April 2020

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