CSHP Information and Resources

Café 94 Activity Pack - Festive Season

The CHSP team has developed an activity pack for CHSP clients/Café 94 members. It includes Christmas stories from around the world and different activities that can be done from home such as word searches, colouring in and a maze. Feel free to use these resources within your organisations!

Download the file here.

Carrying forward unspent grant funding into 2021‑22

To help CHSP service providers continue and expand the delivery of key services and adapt service delivery to better meet the needs of senior Australians during the pandemic, the department has approved the carry forward of all unspent funding from 2020-21 into 2021-22. In addition to ongoing CHSP base funding, this carry-over includes any unspent funding allocated through:

  • CHSP Emergency Support for COVID-19 (GO3877)
  • CHSP Ad Hoc (GO4265)
  • CHSP Culturally and Linguistically Diverse Respite Growth Round (GO4552)
  • CHSP Targeted Growth Funding 2020-21 and 2021-22 (GO3632)

For more information about the above changes, please contact your Community Grants Hub Funding Arrangement Manager.

Source: Department of Health

Reminder: CHSP Emergency Support for COVID 19 Ad Hoc Funding Round closes on 30 June 2021

On 1 April 2020, the department opened an ad hoc funding opportunity to support Commonwealth Home Support Programme (CHSP) service providers during the COVID-19 pandemic to:

  • expand their service capacity to meet client needs during COVID-19 lockdowns
  • retain key workforce
  • cover the cost of personal protective equipment
  • assist providers to modify service delivery models in accordance with State/Territory public health requirements.

The CHSP Emergency Support for COVID-19 Ad Hoc Round (GO3877) is closing at 2:00pm AEST, Wednesday 30 June 2021.

To give the department sufficient time to consider and assess applications, you should submit your application no later than 31 May 2021.

More information about this grant opportunity, including a copy of the guidelines, application form and FAQs, can be found on the GrantConnect website.

Source: Department of Health

Reminder to CHSP service providers: carer support services

Commonwealth Home Support Programme (CHSP) service providers are reminded that, in addition to the planned respite services available to senior Australians through the CHSP, carer support services are also available to carers through the Carer Gateway via the website or by calling 1800 422 737.

The Carer Gateway has been established to support carers of all ages, with a focus on early intervention and preventative and skills building support. Services available through the Carer Gateway include:

  • in-person and phone-based counselling and peer support
  • educational resources
  • targeted financial support packages
  • crisis support, including emergency respite, when needed.

Please encourage your clients and their carers to access the Carer Gateway where they may benefit from this support.

Source: Department of Health

Changes to CHSP Program Manual

The department has recently revised the CHSP Program Manual 2020-2022. Copies of the revised sixth edition and a companion document outlining the changes are now available for download from the department’s website.

Some of the changes include revisions, clarifications and additional information about first aid certification, police checks and the delivery of Sector Support and Development.

Source: Department of Health

CHSP Digital Landing Page – reablement resources

Following consultation with the aged care sector, the Depart of Health has designed a suite of products for Commonwealth Home Support Programme (CHSP) organisations to better understand, embed, and to practically apply wellness and reablement into CHSP service delivery practices.

The Digital Landing Page provides a single point of access for CHSP organisations to locate Australian Government endorsed information. Reablement resources published on the Digital Landing Page include the:

  • CHSP Community of Practice
  • CHSP Reablement Training modules
  • Introductory Podcasts about Wellness and Reablement to supplement the training modules
  • CHSP Change Management Strategy, which includes:
    • Practical Guidance for CHSP Support Workers
      • Principles of wellness and reablement
      • Principles for goal setting
      • More good days wellness wheel
      • Care planning checklist
      • Conversational tips
      • Identifying opportunities for reablement
      • Service delivery reflection template
    • Toolkit for CHSP Organisational Change
      • Principles of wellness and reablement
      • Organisation self-assessment tool
      • Wellness and reablement change management plan
      • Organisation culture checklist
      • Standard operating procedure template
      • Continuous improvement template

All CHSP organisations can access the reablement digital landing page on the department’s website.

Source: Department of Health

Next CHSP Network Meeting - 29 September

Dear friends and colleagues

Please join us for the next CALD CHSP Network meeting on 29th Sept @ 11am – 12 noon for the latest updates.

Agenda Items include:

  • Guest speaker:  Judy Bailey from Finders University will speak about a (COVID-19)  survey
  • COVID-19 Updates
  • Small grants
  • Program reactivation updates
  • Upcoming training
  • Any other business 

Please visit https://transcripts.gotomeeting.com/#/s/d3572570a741e6469a26e19986c66260db7364fc3bb8ffb7e16b60531c7a1a68 to access the previous meeting.

Updated information: COVID-19 Restrictions – Information for older South Australians

An updated fact sheet is attached for your information: COVID-19 Restrictions – What older people need to know (PDF 308KB) – information current as of 7 September 2020.

The fact sheet provides older people with important information about COVID-19 restrictions in South Australia.
Click here to visit the SA Health website for more information for the community about COVID-19.

Source: SA Health, Office for Ageing Well
8 September 2020

Information for CHSP service providers: transition to payment in arrears

On 11 May 2021, the Australian Government announced changes to the Commonwealth Home Support Programme (CHSP) to help position the aged care sector as it moves towards a new support at home program commencing in July 2023. The new program will replace the CHSP, Home Care Packages, Short-Term Restorative Care, and residential respite programs.

To prepare for these future reforms, CHSP grant agreements will be extended for one year from 1 July 2022 to 30 June 2023, with most CHSP providers transitioning to payment in arrears.

As this will be a significant change for many CHSP service providers, the department will consult with providers on the implementation of this measure over the next three months through the establishment of a representative working group. This group will consider:

  • simple reporting requirements that are not onerous for providers
  • a review of unit prices to support viable and sustainable service delivery models – a consultancy is currently being established to conduct this review
  • redesign of grant agreements and activity work plans
  • the appropriate start date for moving to payment in arrears within the 2022-23 financial year
  • the identification of a small number of services that may have special circumstances requiring an exemption from moving to full payment in arrears
  • the development of guidance for providers on moving to payment in arrears, including the role of Sector Support and Development providers in helping to prepare for this change.

The working group will include representatives from each CHSP service type. A request for members will be made via peak bodies over the next week.

Further details about these changes will be made available to service providers through the normal channels as they are finalised, with detailed advice to be finalised by September 2021.

Payment in arrears will come into effect within the 2022-23 financial year, with the start-date to be determined by September 2021, following the above consultation process.

Source: Department of Health

“Engaging your Culturally and Linguistically Diverse (CALD) Seniors in times of COVID-19” Webinar

What are the lessons learned from the coronavirus epidemic? Join us to explore examples of good practice from a range of aged care providers across Australia, and discuss their strategies in meeting the needs of culturally diverse clients. You will walk away with an overview of the successes and failures and an idea of where we are heading next as we move to a ‘new normal’.

For aged care services providers (frontline staff, team leaders and managers) who are supporting culturally and linguistically diverse (CALD) seniors who live in residential aged care homes or at home.

Thursday, 2 July, 2020 @ 10:30 AM – 12:00 PM ACST

Register for the Zoom session on Thursday here.


  • PICAC TAS – Facilitating the session
  • PICAC NSW & ACT – Diverse needs require a diversity of responses
  • PICAC NT – The impact of isolation: CALD-perspectives from residential aged care facilities (RACFs)
  • PICAC SA -Evidence from two state-wide surveys: what organisations have been doing and what they have learnt so far
  • PICAC VIC – Experiences from the Australian Multicultural Community Services
  • PICAC WA – Organisational development for the post-COVID-19 world
SA Health Community Wellbeing & Resilience Grants

The Community Wellbeing & Resilience Grants program is part of the Open Your World – Statewide Wellbeing Strategy which supports the South Australian Government’s goal to build community resilience and support wellbeing in relation to the impacts and recovery from COVID-19.

Applications for the grants are now open and close on Friday 17 July 2020.

Funding of between $10,000 and $100,000 is available for Local Government, Non-Government Organisations and community organisations for community-based projects that contribute to the wellbeing and resilience of South Australians, with an emphasis on mental, physical (activity and nutrition) and/or social wellbeing.

Project proposals should be consistent with the principles of the Statewide Wellbeing Strategy and demonstrate a clear focus on a group or groups who have been disproportionately impacted by COVID-19, including those outlined in the Open Your World – Statewide Wellbeing Strategy.

Funding is available for the 2020-21 financial year only, with all grant funds to be expended by 30 June 2021.  The Grants, administered by Wellbeing SA are not designed to support existing programs or services, or for service delivery to individuals, but are to support new initiatives that contribute to community wellbeing and resilience in response to COVID-19.

If you are a member or connected with an eligible organisation and have an idea for a project, you are encouraged to consider applying.

Further information is available in the Grant Guide and application form, which can be found at www.openyourworld.sa.gov.au/community-wellbeing-resilience-grants

For questions about the Grants please email openyourworld@sa.gov.au

Source: Office for Ageing Well

Updates to the CHSP Program Manual

The CHSP Program Manual has been updated for the extension of the Commonwealth Home Support Programme (CHSP) from 1 July 2020 to
30 June 2022.

Providers will need to be aware of a number of changes in the following areas:

  • Access to emergency CHSP services: older Australians who require access to urgent and immediate services can contact My Aged Care and arrange to access CHSP services for up to six weeks without an assessment. If services are required for longer than six weeks, CHSP providers must help the client to arrange for an assessment.
  • Responsibilities during national or state emergencies: the department may enact temporary changes to program guidelines, service type descriptions, reporting deadlines and flexibility provisions in response to national or state emergencies.
  • Flexibility provisions: from 1 July 2021, CHSP providers will be able to re-allocate up to 50 per cent of their grant funding between each of their funded service types within an aged care planning region (ACPR). CHSP providers will still have 100 per cent flexibility across their funded services types and ACPRs in 2020-21 due to the COVID‑19 pandemic.
  • Program assurance: the department will be developing a program assurance framework for the CHSP in 2020-21 to improve data collection, reporting and performance monitoring.
  • Changes to Social Support Group: CHSP providers of Social Support Group may now use their funds to purchase laptops, tablets and internet subscriptions for clients to help facilitate social connection and online social group activities.
  • Interactions with Home Care Packages: clients with pre-existing CHSP Social Support Group services will be able to continue to access these services on an ongoing basis, even after transitioning to a Home Care Package.
  • Sign language and interpreting services: free face-to-face and remote video sign language interpreting services are now available to older Australians who are deaf, deafblind, or hard of hearing to support them as they interact with My Aged Care, assessment services and CHSP service providers.
  • Transition out arrangements: CHSP providers must give the department a minimum of three months’ written notice of their intention to relinquish funding or withdraw from the program.
  • Wellness and reablement guidance: the manual includes revised guidance on wellness and reablement, drawing on lessons learned from the Promoting Independent Living reablement trials.

A copy of the CHSP Program Manual 2020-2022 will be made available on the department’s website on 1 July 2020.

Source: Department of Health

New sign language interpreting service

From June 2020, all aged care assessment and delivery services now have access to free sign language and interpreting services to support older Australians who are deaf, deafblind, or hard of hearing to access or engage with Australian Government funded aged care services.

Face-to-face sign language interpreting and Video Remote Interpreting services are available to support clients to engage with:

  • Aged Care System Navigators
  • My Aged Care
  • Regional Assessment Services
  • Aged Care Assessment Teams
  • Home Care Packages providers
  • Commonwealth Home Support Programme providers
  • Residential aged care service providers
  • Other organisations involved in the provision of Australian Government funded aged care services.

Sign language services are available in Auslan, Aboriginal and Torres Strait Islander languages, American Sign Language, International Sign Language, and Signed English for deaf consumers or consumers who are hard of hearing, and tactile signing and hand over hand for deafblind consumers.

These new sign language interpreting services will support older Australians to better engage and fully participate in their aged care services.

Please note, all aged care providers and assessment organisations are on a list of authorised users to access the free sign language interpreting services. When your organisation contacts the sign language interpreting service for the first time to organise an appointment for a client, further information about your organisation will be collected to fully register your organisation on the booking platform.

Once registered you will receive a booking code which can be used each time you book an interpreting service. Bookings can be made on behalf of your clients through Auslan Connection’s booking service. Contact details are below:

Auslan Connections
call centre: 1300 010 877
facsimile: 07 3892 8511
SMS: 0407 647 591

Please note that it is strongly advised that, when possible, bookings be made well in advance to ensure the availability of an interpreter. Further information will be made available on the department’s website shortly.

Media Release: Senator the Hon Richard Colbeck: National sign language interpreting service for aged care

Source: Department of Health

Advice for CHSP Providers: reporting flexibility provisions in the Data Exchange

On 23 March 2020, the Department of Health relaxed the flexibility provisions for the CHSP in response to the emerging COVID-19 pandemic.

As part of this measure, CHSP providers funded to deliver Social Support Group, Centre Based Respite, Cottage Respite, Flexible Respite and Transport were given the opportunity to temporarily re-allocate their funds to support the delivery of activities normally associated with Social Support Individual (Web/Telephone Contact), Domestic Assistance (Unaccompanied Shopping) and Meals. More recently, the Department has agreed to allow CHSP providers with unspent 2019-20 funds to purchase personal and home monitoring devices for clients that would benefit from this service.

To improve reporting accuracy, the Data Exchange will be modified to enable CHSP providers who are normally only funded for services under the Care Relationship and Carer Support Subtype (i.e. respite providers) to also report instances of ‘Social Support Individual (Respite)’, ‘Domestic Assistance (Respite)’, ‘Meals (Respite)’ and ‘Goods, Equipment and Assistive Technology (Respite)’. These changes will help improve data quality, provider accountability and inform policy decisions around future priorities and funding allocation.

CHSP program specific guidance material will be updated and made available to service providers to assist them to understand the changes and new reporting requirements. If you have not already done so, you can subscribe to receive updates about the Data Exchange.

It is expected that these new service types will be available to use in the Data Exchange from 9 June 2020, and can be recorded against sessions from 1 January 2020 as applicable.

REMINDER: January - June 2020 reporting period coming to an end

In preparation for the end of the January to June reporting period, it is important all organisations submit their data into the Data Exchange as soon as possible. This allows you to identify and resolve any data entry issues before the 30 July system close (including 30 additional days to submit data after the reporting period ends on 30 June).

We encourage you to start talking about the importance of submitting timely data within your organisation. This is critically important where your organisation doesn’t regularly report or has previously missed a reporting period. 

The Data Exchange only considers re-opening the system where the organisation can demonstrate there are exceptional circumstances. Please note, the following circumstances are not considered exceptional:

  • delays in obtaining a myGovID;
  • staff unavailable to submit/input the data;
  • not being aware of reporting requirements; or
  • delays caused by a third party vendor.

Tip: The Data Exchange reports reflect the data your organisation has submitted and can help you identify any errors or inconsistencies. We recommend you submit data regularly and use the additional 30 days to check and correct any errors.

Transitioning out of COVID-19 – Information for older people and Accessing CHSP in SA

Two fact sheets are attached for your information:

South Australia is taking a measured, staged approach to easing restrictions, which balances health, economic and social considerations. COVID-19 remains a risk to the community, particularly older people. Unlike some other risks present in our community, an uncontrolled COVID-19 outbreak can grow considerably if there are no measures in place. It is important that we continue to limit the ability for COVID-19 to be transmitted and spread, and continue to test everyone with COVID-19 symptoms. We all have a responsibility to play our part by physically distancing and following good hygiene practises.

The current risk of COVID-19 transmission in South Australia is low, however, older people and people with chronic health conditions are more at risk of serious infection from COVID-19 and should continue to take extra precautions. Those at risk should talk to their doctor about what is appropriate for them.

To maintain social connections and improve wellbeing, older South Australians are encouraged to resume activities, within the current level of restrictions.

Good hygiene practices like washing your hands regularly, covering your coughs and sneezes with a tissue, and maintaining physical distancing wherever possible are the best ways to protect you and others from COVID-19.

Click here to visit the SA Health website for more information for the community about COVID-19 (scroll down to the Older people section for the fact sheets).

Source: Office for Ageing Well

Advice on Air Conditioners and COVID-19

The department has had a few enquiries as to whether COVID-19 can be spread through air conditioners. To alleviate any concerns and for general interest we are providing some information on air conditioners and COVID-19.

SARS-CoV-2 (the virus that causes COVID-19) is principally spread by respiratory droplets produced when an infected person speaks, coughs or sneezes. It is also spread via hands coming into contact with a surface contaminated with droplets, before touching the eyes, nose or mouth. There is little clinical or epidemiological evidence of regular airborne transmission.

Transmission of the virus is more likely in poorly ventilated indoor spaces than outdoor spaces and this is reflected in the advice on the department’s website to open windows or adjust air conditioning for more ventilation as one way to protect yourself indoors.

Source: Protecting Older Australians: COVID-19 Update 13 June 2020 – Department of Health

Advice for CHSP providers in the lead up to the extension

All new grant agreements for the CHSP extension 2020-2022 are currently being distributed. CHSP providers that haven’t already received their new agreement will receive it shortly.

All CHSP providers are encouraged to sign and return their grant agreements by COB Friday 19 June 2020 to ensure they are processed and executed before 30 June 2020.

Any delay in executing agreements may affect the release of an organisation’s July 2020 payments.

For more information, please contact your Community Grants Hub Funding Arrangement Manager (FAM).

Source: DoH: Information for the Aged Care Sector, Issue 2020/13, 12 June 2020

CHSP COVID-19 Factsheet for clients updated

COVID-19 and the Commonwealth Home Support Programme – information for clients, families and carers – Information about accessing Commonwealth Home Support Programme (CHSP) services during the COVID-19 pandemic.

This fact sheet includes:

  • What is the CHSP?
  • Is it safe to access CHSP services?
  • Can I access CHSP services without an assessment?
  • When can I go back to my social support group and other group activities?
  • What do I do if I feel lonely or am concerned about my mental health?
  • What if I am worried about going to the shops for groceries or have trouble preparing meals?
  • Can I still get my lawn mowed or my house cleaned during the pandemic?
  • What if I have more questions about COVID-19?
  • Where can CHSP service providers find more information? 
CALD CHSP delivery during COVID-19 survey

MAC’s CALD CHSP Priority Network has identified similarities in CALD service delivery amongst the CALD CHSP service providers. To assist with planning for the CALD CHSP programme reactivations, MAC has decided to conduct a survey to to inform the development of resources to assist us as a group moving forward into the ‘new normal’. The survey is anonymous, and should take around 5-10 minutes to complete. We would appreciate your participation in the CALD CHSP delivery during COVID-19 survey.


Dept. of Home Affairs New Translations - Easing of Restrictions

The Department of Home Affairs has uploaded new translations of the ‘Easing of Restrictions’ factsheets on their website: https://covid19inlanguage.homeaffairs.gov.au/health

The link takes you to the English page, however you can change the language by using the drop down menu in the header bar.

Commonwealth Home Support Programme (CHSP) fact sheets

The department has released a set of fact sheets providing further information to support CHSP service providers during the COVID-19 pandemic. These fact sheets describe:

A fact sheet is also available for CHSP clients and their families and carers about accessing CHSP services during the pandemic. You can share this fact sheet with your clients to help answer their questions about accessing CHSP services.

Source: Protecting Older Australians: COVID-19 Update 13 June 2020 – Department of Health

Papers and recording from 27 May 2020 Network of CALD Ageing Services
Update on Conducting Face to Face Aged Care Assessments

From 22 May 2020, telephone and telehealth assessments no longer need to be the default for community-based aged care assessments.

Regional Assessment Services (RAS) and Aged Care Assessment Teams (ACATs) will continue to consider their local circumstances and client choice when deciding how to conduct aged care assessments. Face-to-face assessments should be offered where it is possible and safe. RAS and ACATs will have protocols in place to return to telephone assessments should a local outbreak occur.

Aged care assessors will explain any timing constraints on face-to-face assessments to clients and discuss immediate care needs over the phone so clients can be supported to seek services. This will minimise any potential risks to the health and safety of clients while they wait for their face-to-face assessment.

Department of Health
26 May 2020

CHSP Update: Personal monitoring technology for Senior Australians

Update: Personal monitoring technology for Senior Australians

The Department of Health has advised Commonwealth Home Support Programme (CHSP) providers that they may use unspent funds in 2019-20 to purchase personal monitoring technology for their vulnerable clients up to the value of $1,000 per client.
Technology may include systems that monitor clients for changes in behavioural patterns and send alerts, that is, they are not only for alerts during emergencies such as a fall (see advice below).

Following a number of questions from providers, the Department of Health can provide the following information:

  • Vendors of personal monitoring systems are not responsible for assessing a client’s need to purchase a device.
  • CHSP providers are responsible for working with clients to determine whether they have a need and willingness to use personal monitoring technology. CHSP providers are accountable for determining a client’s need and are not to relinquish this responsibility to a personal monitoring system vendor.
  • A RAS or ACAT aged care assessment is not required.
  • Providers who are approached by new clients requiring this technology in urgent circumstances due to COVID-19 may provide one-off assistance to purchase personal monitoring technology without the need for an assessment.
  • Where a provider does not have 2019-20 unspent funds available and the client has an identified need for personal monitoring technology, the provider is to direct the client to contact My Aged Care on 1800 200 422 to request a referral for a ‘COVID-19 personal monitoring system’. My Aged Care can issue a blanket referral through to all CHSP providers in the client’s area. This will allow a CHSP provider with available 2019-20 unspent funds to accept the referral, and ensure that clients whose provider does not have available 2019-20 unspent funds are not unfairly disadvantaged,
  • For CHSP providers accepting a referral for a ‘COVID-19 personal alarm monitoring system’, the provider needs to check the client’s record to ensure they have not previously been assessed for and received a personal monitoring system. Providers may source monitoring technology up to the value of $1,000 for clients who would benefit, regardless of the amount of other Goods, Equipment and Assistive Technology the client has already accessed under the CHSP in 2019-20. For example, if a client has received a walking frame and shower chair to the value of $500 under the CHSP in 2019-20, and would also benefit from a personal alarm during the COVID-19 pandemic, they may still be provided with an alarm and 12-month monitoring subscription up to a value of $1,000 by a CHSP provider with unspent funds.  The provider does not need to be funded to deliver goods, equipment and assistive technology.

Further information can be found at: https://www.health.gov.au/resources/publications/personal-monitoring-technology-for-senior-australians

Personal monitoring technology for Senior Australians

As announced by the Federal Government, Commonwealth Home Support Programme (CHSP) service providers are now able to use unspent 2019‑20 funding to purchase technology‑based personal monitoring systems, such as personal and home monitoring devices or alarms, for their most vulnerable clients requiring monitoring support. This is important for older Australians and their informal carers and family who are self-isolating to protect themselves from exposure to COVID-19, thereby reducing their support and social connectedness. Older Australians in receipt of Home Care Packages will also be able to use their packages to access monitoring services.

Can all CHSP providers use unspent funding on personal monitoring technology?
Any CHSP provider with unspent funding in 2019-20 is able to use these funds to purchase personal monitoring technology for clients whose personal health and safety is at risk during the COVID-19 crisis.

What personal monitoring technology can be purchased and at what cost?
With client agreement, CHSP providers may purchase up to $500 worth of personal monitoring technology including:

  • personal monitoring systems which, through the push of a button or automated technology, send an alert to a monitoring centre or family member in the case of an emergency, such as a fall or health crisis;
  • network access subscriptions and 24/7 monitoring services (for personal and home alarms) for up to 12 months (which must be purchased in 2019-20); and
  • technical training, initial set-up support and ongoing support for clients with their personal monitoring system.

A range of technology options are available in the private market, and the Department does not recommend any particular brand or device.  CHSP service providers will need to source the monitoring equipment themselves with a view to accessing equipment that best meets the needs of the client.

Which clients are eligible?
Existing CHSP clients where social isolation due to COVID-19 is creating health and safety risks. Clients which may fall into this category include:

  • clients with dementia (who may be at risk of wandering or accidents);
  • clients with an elevated falls risk;
  • clients who live alone (or with a partner who could not help if an incident were to occur); or
  • clients who have limited or no family/friends to provide routine check-ins or support if required.

CHSP providers are responsible for determining whether clients have a need for personal monitoring technology. It does not require an aged care assessment.

CHSP providers must obtain client agreement and may ask them to contribute to the cost of the technology, in line with their client contribution policy.

Providers who are approached by new clients requiring this technology in urgent circumstances due to COVID-19, may provide one-off assistance in accordance with the assessment rules allowing six-weeks support without the need for an assessment.

How do CHSP Providers report any funding spent on personal monitoring technology?
All CHSP Providers are required and able to report funding spent on personal monitoring technology in DEX.  

Can CHSP Providers purchase IT for social connection?
CHSP providers, funded to provide social support individual or group), can use grant funds to purchase IT, such as tablets, smart devices, and internet subscriptions to help connect older people to their family, carers and social groups under existing CHSP grant rules. This support should be capped at $500 per person per year (or up to $1,000 in exceptional circumstances) in accordance with CHSP arrangements for other aids, equipment and assistive technology. This is not an option at the moment for CHSP providers not funded to provide social support.

What does this mean for home care providers?
Home Care Package care recipients will also be able to use their packages to access personal monitoring services to keep them safe at home.  

Home Care providers should:

  • assist care recipients to choose the care and support that best meet their goals, care needs and preferences within the limits of the resources available, and
  • consider reasonable costs and best use of home care package funds when determining the type of equipment and range of functionality required.

Additionally the Care Plan should:

  • be reviewed in consultation with care recipients as care needs change while the effects of the ongoing pandemic unfold,
  • reflect the purchase of suitable equipment as being needed to meet care needs and goals, and
  • specify whether the equipment is leased, who owns it and who is responsible for any ongoing maintenance and repair costs.


Community Home Support Programme
Community Grants Hub
South Australia
Department of Social Services
26 May 2020

Fact Sheet on Industry Code for Visiting Residential Aged Care to be translated into 18 languages

The Aged Care Quality and Safety Commission has released a new fact sheet on the Industry Code for Visiting Residential Aged Care Homes during COVID-19.

The fact sheet provides further explanation of the new Code, including how it complements the existing regulatory framework.

The Code sets out the aged care industry’s expectations on how to support residents receiving visitors while also keeping them safe and protected during the COVID-19 pandemic.

You can download the fact sheet.

Translated versions of the Industry Code for Visiting Residential Aged Care Homes during COVID-19 are being made available on the department’s website – 18 language translations will be available.

Department of Health
26 May 2020

Services Australia letters requesting means assessments issued incorrectly

Letters asking care recipients to complete an Aged Care – Calculation of your cost of care digital form (SA486) with an issue date between 11 and 15 May 2020 may be incorrect. Letters were sent to care recipients, applicable nominees and their Home Care or Residential Care service provider.

Care recipients who have already provided their income and asset information to Services Australia or to the Department of Veterans’ Affairs do not need to respond to this letter.

This issue does not affect payments to providers or a care recipient’s contribution to the cost of their care.

Further letters will be issued in the event that a recipient is required to provide information.

If care recipients or their nominees still have concerns they can contact Services Australia on 1800 227 475 (call charges may apply).

Services Australia apologises for any inconvenience this may have caused.

Department of Health
25 May 2020

Coronavirus (COVID-19) Guide for Home Care Providers

This guide is for providers of aged care and disability services who offer home care and support services to older people living at home and people with disability living in the community. It provides information and guidance on how to stay safe from coronavirus (COVID-19).

The guide covers:

  • how to prepare your organisation, equipment and resources, staff, clients and others
  • potential situations that may occur

It includes resources.

The guide can be found here.

Department of Health
23 May 2020

Migration Council Australia – MyAusCOVID-19 App

The Migration Council Australia has launched the MyAusCOVID-19 app, a multilingual resource for culturally and linguistically diverse communities. This app is voluntary and should not be confused with official Australian Government COVID Safe tracing app.

This app contains information about COVID-19, tips for prevention, caring for individuals and community, information on government response, and access to health care, financial assistance and support: https://www.myauscovid-19.org.au/
Advice on Face to Face Social Support Groups

Only where state and territory restrictions permit, providers may re-commence delivery of face to face social support activities with appropriate safeguards in place. Any decision to recommence services must consider the following –

  • Vulnerable people continue to be at risk of serious illness from coronavirus. This includes people who:
    • are aged 70 years or over
    • are aged 65 years or over and have a chronic medical condition
    • are Aboriginal and Torres Strait Islander, aged 50 years with a chronic medical condition
    • have a weakened immune system.
  • Each State and Territory will decide when and how to ease restrictions, considering their local circumstances. Individuals and businesses should look to local authorities for the most up to date information, or visit www.australia.gov.au to be linked to state and territory resources.
  • To meet their Work Health and Safety obligations, all workplaces need to do everything they reasonably can to protect workers and others from COVID-19. Providers of face to face support services, therapies and/or group activities to vulnerable people should consider:
    • the restrictions currently in place in the state or territory, particularly restrictions in regard to gatherings
    • what advice the state or territory has given regarding vulnerable people
    • any particular characteristics or concerns relating to the client group.
  • If your state or territory allows you to re-commence providing face to face support services, therapies and/or group activities to vulnerable people you must be able to strongly commit to:
    • developing a COVID safe plan for your workplace before re-commencing services
    • ensuring that activities enable all participants (staff and service recipients) adhere to social distancing and infection control requirements
    • staying 1.5 metres away from other people during these activities whenever and wherever we can
    • maintaining good hand washing and cough/sneeze hygiene
    • ensuring those participating (staff and clients) are well before they participate. Staff and clients should stay home when unwell, and get tested if they have respiratory symptoms or a fever
    • encouraging staff and clients to download the COVIDSafe app so we can find the virus quickly.
  • Aged care service providers must also ensure that they revise, in consultation with consumers, the consumer care and services plan to include social support group activities in accordance with Standard 2 of the Aged Care Quality Standards and per the requirements of the Home Care Packages Program Operation Manual and Commonwealth Home Support Programme (CHSP) manual. Social Support Group activities must meet the consumer’s needs, goals and preferences.

Relevant jurisdiction advice is available here: South Australia

Department of Health
21 May 2020

It’s ok to have home care factsheet translated into 63 languages

An information sheet for older people who may have an aged care worker visiting them at home.

This information sheet includes:

  • information about personal protective equipment that must be worn by your aged care worker
  • where to find out more
  • how to protect yourself against coronavirus
  • how to look after your health

In English

In languages other than English

Department of Health
19 May 2020


Older Persons COVID-19 Support Line

The Older Persons COVID-19 Support Line provides information and support for Older Australians, their relatives, carers, friends or supporters on 1800 171 866.

CDNA guidance for symptom monitoring in health and aged care workers during the COVID-19 outbreak

This document is for health and residential aged care settings considering monitoring for symptoms. Health screening for health and aged care workers for symptoms of COVID-19 in these settings may be used as one of the measures to detect and prevent outbreaks.

It is part of the Series of National Guidelines, which have been developed in consultation with the Communicable Diseases Network Australia and endorsed by the Australian Health Protection Principle Committee. 

They provide nationally consistent advice and guidance to public health units in responding to a notifiable disease event. These guidelines capture the knowledge of experienced professionals, built on past research efforts. They give advice on best practice, based on the best available evidence at the time of completion

CDNA guidance for symptom monitoring in health and aged care workers during the COVID-19 outbreak

COVID-19 Mental Health Support web portal

The COVID-19 Mental Health Support web portal has information about the SA Health Virtual Support Network services and other resources to support the mental health of South Australians.

The Virtual Support Network is a network of locally based specialist support services.

A range of resources promoting the web portal and the SA COVID-19 Mental Health Support Line, including social media images, TV screen images and an email banner, are available here.

Palliative Care Resources

The Commission for Excellence and Innovation in Health (CEIH) have resources and guidelines for clinicians managing Palliative Care During COVID-19.

These resources provide guidance to best manage patients and support families while providing end-of-life care.

SA Health

Aged care facility visitation in South Australia - COVID-19

To reduce the spread of COVID-19, the State Coordinator has made a Direction under the Emergency Management Act 2004 to limit entry into residential aged care facilities in South Australia.

The Emergency Management (Residential Aged Care Facilities No 3) (COVID-19) Direction 2020 has been revoked and replaced by the Emergency Management (Residential Aged Care Facilities No 4) (COVID-19) Direction 2020 (PDF 408KB).

The updated Direction introduces changes to conditions for entry into residential aged care facilities and exemptions that apply. It protects residents, staff and others from the risk of transmission of COVID-19, while supporting the rights and wellbeing of residents and their families.

Visit the SA Health website for the latest information and updates

CALD CHSP Prority Meeting Tuesday 19th May @ 11am

Dear CHSP Friends and Colleagues

Agenda items will include latest updates on  COVID 19,  Quality Commission survey re: CHSP and Safework SA. We encourage your participation in this important weekly catch up.

Please find the attached information of possible interest to your organisations.

Interpretive guideline—model Work Health and safety Act

Comcare: working-from-home-checklist

Comcare: working-from-home-guide-employers

Comcare: working-from-home-guide-employees

Recovery from COVID-19: Outdoor-Dining-Step-1-Fact-Sheet-13-May

Lived Experience Telephone Support Sservice (LETSS) Newsletter

SafeWork SA: Top-10-tips-to-maintain-your-mental-health



CHSP Survey & FAQ from Department

Frequently asked questions

These FAQs aim to answer questions for Home Care providers and Commonwealth Home Support Program (CHSP) providers about the impact of COVID-19 on their operations. The FAQs will be updated to regularly with changes made in purple and out of date content deleted.

FAQ Version 4 – 15 April 2020

COVID19 survey for CHSP providers
See quoted email below

Dear Service Provider

The Department of Health recognises the ongoing efforts of CHSP providers who continue to deliver care to older Australians in their own home and communities during the coronavirus (COVID-19) pandemic.

The Department would like to capture real-time information from CHSP service providers about client demand during the COVID-19 pandemic.

The Department will intermittently send out a short (5-10 minutes) survey to collect information directly from providers, which will help us to identify where there might be demand pressures we need to address, as well as how we can support providers who have capacity due to a reduction in demand.

We encourage all providers to take the time to complete these short surveys whenever possible, as your responses will contribute to decision-making and responses to the COVID-19 pandemic.

We know many providers are under pressure due to COVID-19, but your time to complete this survey is appreciated. The survey link is below:


This survey will remain open until 20 April.

We thank providers for your ongoing commitment in support of aged care clients at this difficult time.

Kind Regards

Rebecca Richardson
Director, Home Support Policy Section


Notes from 7 April 2020 video conference
COVID-19 related templates

COVID-19 pandemic policy and procedure template

MAC essential worker card

ACS essential worker proforma letter and ID card

COVID Information and Resources

Updates and resources from the various government departments can be found on the MAC website here.

The coronavirus (COVID-19) page is updated daily.

Resources and Information about COVID-19

Updates and resources from the various government departments can be found on the MAC website here.

The coronavirus (COVID-19) page is updated daily. 

COVID-19 - Advice from the Department of Health regarding further arrangements for CHSP providers

Advice for CHSP Social Support Group providers

To help prevent the spread of COVID-19, there are new restrictions on non-essential gatherings and visits to vulnerable groups. From 23 March 2020, all non-essential gatherings are suspended for four weeks.

If you provide Social Support Groups and group activities, you should suspend them for four weeks. You can continue to support clients by re-directing their funds to other non-face-to-face activities and support services.

Please communicate any change to clients and their carers and families as soon as possible.

Flexibility provisions

CHSP service providers now have complete flexibility to re-allocate up to 100 per cent of their funding between their funded service types in 2019-20 and 2020-21. Providers may only use flexibility provisions to transfer funding between already funded services.

This does not extend to transferring funds between aged care planning regions (ACPRs). Requests to transfer funds between regions in exceptional circumstances must be approved by the department.

CHSP service providers are encouraged to use the flexibility provisions to direct resources towards delivering critical services, such as ensuring clients have access to meals and groceries, undertaking welfare checks, and undertaking phone/video call social interactions with their clients.

Providers are encouraged to use their workforce creatively to respond to increasing demand for critical services, including using workforce that is underutilised (e.g. staff involved in group social support) towards other funded services (e.g. delivery of meals, phone based social connections), wherever possible.

Providers that have underutilised staff, and are not funded for services that are experiencing high and unmet demand, should seek to collaborate with other providers in their area – to potentially offer short-term staffing assistance, wherever possible.

It is important that staff be retained during this period. The department will take into consideration the current circumstances when reviewing acquittals data for 2019-20 and 2020-21, for example where funded outputs are not delivered, but funding is redeployed to other services that enable staff retention. All services provided direct to clients should be recorded in DEX.

Other Commonwealth support available

The Government announced $92.2 million of additional support for home care and CHSP providers during the COVID-19 pandemic. $70.2 million is for unsolicited proposals by CHSP providers ($40 million in 2019-20 and $30.2 million in 2020-21).

Where there is significant impact on the ability of CHSP providers to continue delivering services, or where there are time-limited demand pressures to support additional clients due to COVID-19, providers may submit an unsolicited proposal for additional grant funding. You must first use the expanded flexibility provisions before submitting an unsolicited proposal. To request an application form, email CHSPprogram@health.gov.au or your Funding Arrangement Manager.

The department will continue to review these arrangements over the coming weeks and will provide further guidance to providers so that they can sustain their important contributions in supporting older Australians in the current environment.

Department of Health

COVID-19 - New e-learning module for aged care workers now online

The Department of Health has released the first module in a new eLearning program aimed specifically for Aged Care workers on appropriate health management techniques in all aged care settings.

Module 1: Personal Safety can be accessed here.

On completion of this module, participants will be able to:

  • describe how you can minimise the risk of developing COVID-19
  • identify what to do if you develop symptoms of COVID-19
  • demonstrate to others how to perform effective hand hygiene
  • explain how to practise cough and sneeze etiquette.

More modules will be released across the week and available here.

Food Safety Presentation

Food Safety – Presentation – Presented in February 2020

Effective Communication - How to communicate effectively with client from CALD backgrounds

Effective Communication – Presentation – Presented in September 2019

Follow up from 7 April 2020 video conference

COVID-19 related templates

COVID-19 pandemic policy and procedure template

MAC essential worker card

ACS essential worker proforma letter and ID card

Updates from the Department re CHSP

COVID-19 Guide for Home Care Providers

A guide to assist Home Care and Commonwealth Home Support Programme (CHSP) Providers who provide care to older people living at home is now available on the department’s website. This guide provides information and guidance on how to stay safe from COVID-19 including how providers can prepare their organisation, equipment and resources, and how staff and clients can manage COVID-19.

Other resource are available to assist the sector including online training modules and a collection of guides and fact sheets. These are being updated as the situation evolves.

Further expansion of CHSP Flexibility Provisions

CHSP providers have already been given full flexibility to allocate up to 100% of their existing funds in 2019‑20 and 2020‑21 between the different service types they deliver so that emerging client needs can be met.  These provisions have now been expanded to allow providers to re-allocate funding across the Aged Care Planning Regions (ACPRs) in which they operate on a time-limited basis. Any reallocation of funds between ACPRs should be done cautiously and only on the following basis:

  1. Providers must retain the ability to return to their current regional footprint post the COVID-19 crisis;
  2. Providers must not leave a service gap in an area they are operating in – ie resources may only be reallocated out of a region where there is a clear drop in the need for the service (eg group social support)
  3. Providers seeking to reallocate funds to a different region should make all efforts to ensure existing service providers in the area are not already ramping up to meet the perceived need (speak with your FAM and other providers in the area)
  4. Providers may still only allocate resources to services they are funded to deliver.

CHSP providers are only expected to use these relaxed flexibility provisions to support time limited care needs during the COVID‑19 pandemic, and funding agreements will not be amended to reflect the changed service mix.

COVID Information and Resources

Updates and resources from the various government departments can be found on the MAC website here.

The coronavirus (COVID-19) page is updated daily.

Documentation Control

Documentation Control – Presentation – Presented in June 2019


Governance – Presentation – Presented in March 2019

Copyright safe images
There are many websites that offer images for free, however not all of these are legal to use.

If you are creating images for use on social media, newsletters, flyers, then there are a few websites that can be used to source legal images. The first is Canva.com, this website specialises in the creation of images that are then downloaded for use. It has a range of templates and the ability to upload your own images. Membership is free and required to use the different functions, they also have a monthly subscription which gives you a greater access and flexibility. You can of course simply pay for any premium images you choose to use, as they are very reasonably priced.

Another website that is useful is Flickr. Flickr is a photo sharing website that allows people to share their images, and for you to download those same images. The creator chooses which licence the images are shared under, and as such you must be careful to choose images that have the correct licence. The best way to access the images is to choose images that are shared under the Creative Commons licencing. On Flickr, when you perform a search, the next step is to filter the images by indicating those that are shared with provision for modification and commercial use. This allows you to not only make changes to the images, but use them in newsletters and other commercial uses. There are some techniques that are recommended when using this website, and if you would like a tutorial on how to access and attribute images correctly, please give Shannon at the MAC office a call (on 8241 9900) to arrange a time to go through this process.

Managing Departmental systems requirements
Managing Departmental Systems Requirements – presented 28/09/17

CHSP Departmental Systems Presentation

CHSP Policy development meeting CHSP requirements Presentation

Are you ready for a Quality Review?
CHSP in (Better) Practice

CHSP in (Better) Practice – presented 24/08/2017

  • Unpacking Reablement and Health and Wellbeing for CALD service users
  • Planning and Implementing program outcomes

CHSP in (Better) Practice Presentation

CHSP in (Better) Practice Workbook

The objectives of the MAC CHSP Sector Development Programme are:

  1. Provide information, training and support to culturally and linguistically diverse (CALD) Commonwealth Home Support Programme (CHSP) funded agencies to assist the development of understandings and implementation of the CHSP, aged care service system and sector.
  2. Provide education, training and support to generalist CHSP agencies to deliver CALD CHSP programmes to increase their capacity to deliver culturally appropriate services to older people from CALD backgrounds.
  3. Provide sector networking opportunities to:
  • CALD CSHP funded agencies
  • Generalist Agencies funded to deliver CALD CHSP services
  • Generalist Agencies providing aged care services

Page last updated 4 November 2021

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