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Inclusive Approach to Service Delivery in Aged Care Workshops

7 November 2019 @ 9:30 am - 3:00 pm

The Inclusive Approach to Service Delivery in Aged Care workshop has been designed to assist aged care providers implement an inclusive approach to service delivery. This approach is in keeping with the Aged Care Quality Standards expectation that aged care services will be inclusive and will not discriminate.

Aged Care Quality and Safety Commission representatives will also be joining these workshops across Australia to answer questions and present material that supports aged care services to meet the Quality Standards through the delivery of inclusive care.

By attending this workshop you will learn about:

  • How an inclusive approach supports the implementation of the Aged Care Quality Standards;
  • Principles of an inclusive approach to service delivery and utilisation of Inclusive Service Standards;
  • Implementing the Aged Care Diversity Framework and Action Plans;
  • Practical resources and tools to support the implementation of inclusion and diversity strategies.


Who Should Attend?

This workshop is aimed at senior managers and leaders currently working in aged care who are responsible for meeting aged care quality standards.

The workshop is only open to leaders from residential, Home Care and CHSP aged services.

Bookings are essential and as numbers are limited for each workshop a maximum of 2 people per organisation can register.


The workshops are funded by the Department of Health and being delivered nationally by member organisations of the PICAC Alliance including: Centre for Cultural Diversity in Ageing (Victoria); Council on the Ageing NT (Northern Territory; Diversicare (Queensland); Fortis Consulting Pty Ltd (Western Australia); Multicultural Aged Care (South Australia); Migrant Resource Centre (Southern Tasmania); Multicultural Communities Council of Illawarra (New South Wales).



7 November 2019
9:30 am - 3:00 pm
Event Category:
Event Tags:


GoToMeeting Video Conference
94 Henley Beach Road
Mile End, 5031 Australia
08 8241 9900

Bookings: Must be made prior to the workshop online. (Please note no telephone bookings will be accepted.)

Course cancellations: Multicultural Aged Care reserves the right to cancel events if sufficient numbers are not achieved. In the case of a cancellation by Multicultural Aged Care all registration fees will be refunded in full.

Registration transfer or cancellation: Notification of cancellation or transfer of registration must be provided in writing either by fax 8352 1266 or email registration@mac.org.au. No refund is available for any cancellations/transfers received 48 hours or less prior to the start date or for non-attendance. A substitute delegate or a credit transfer is welcome. Please notify Multicultural Aged Care in writing of any substitution or credit transfer as soon as possible.

DISCLAIMER: The advice and views of speakers and the content of presentations are entirely and exclusively the views of the speakers and do not necessarily reflect the views of Multicultural Aged Care Inc. Multicultural Aged Care Inc. disclaims all liability in relation to actions taken in response to information presented by speakers.