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Expression of feelings and emotions – Part 2 of Culture, Values and Attitudes webinar series

12 October @ 10:00 am - 11:00 am

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The second in the series of 8 webinars on Culture, Values and Attitudes, this session will focus on how culture impacts on expression of feelings and emotion.

How we express our feelings and emotions is culturally informed and may differ significantly across ethnic backgrounds, languages, generations and apply differently in various contexts. During the webinar, we are going to reflect on:
  • How do ‘being polite’, ‘behaving properly’ influence what we feel and how we express our feelings and emotions?
  • How we express our feelings and emotions? Does it differ and depend on where we are? … on who can witness our reaction? Why?
    • How do we express gratitude and appreciation?
    • How do we complain? How do we express disappointment and/or dissatisfaction? Do we provide feedback? … negative? … positive?
    • What is acceptable ‘at home’, ‘with friends’, ‘within a trusted circle’ and what/how changes ‘outside’? What is ‘outside’?
  • How does our family express feelings and emotions? Can we see and reflect on any generational differences? … are there any age-and/or gender-specific differences?
  • How would you react if someone started shouting at you?
  • What would you do when someone started crying in your presence?


  • Anticipate the CALD concepts and meanings of culturally appropriate services
  • Acquire CALD understandings about culturally appropriate care
  • Apply evidence- and resource-based strategies to improve better practice CALD models of culturally appropriate care planning and provision
  • Improve awareness and understandings of CQ, cultural competency, culturally appropriate care
  • Develop processes and better practice processes for culturally appropriate care delivery


  • Improved capacity to deliver culturally appropriate care targeting CALD specific needs, expectations, and understandings of aged care
  • Improved access to information and resources on CQ, cultural competency, culturally appropriate care and CALD perspectives

Who should attend:

The webinars are addressed to senior managers and leaders from residential, home care and CHSP services. Particularly these currently working in aged care and responsible for meeting aged care quality standards, responsible for assessments/reassessments, care planning and delivery. Lifestyle staff may also find useful strategies and information there.


12 October
10:00 am - 11:00 am
Event Categories:
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Multicultural Aged Care
08 8241 9900
View Organiser Website


Zoom Webinar
Australia + Google Map

Bookings: Must be made prior to the workshop online. (Please note no telephone bookings will be accepted.)

Course cancellations: Multicultural Aged Care reserves the right to cancel events if sufficient numbers are not achieved. In the case of a cancellation by Multicultural Aged Care all registration fees will be refunded in full.

Registration transfer or cancellation: Notification of cancellation or transfer of registration must be provided in writing either by fax 8352 1266 or email registration@mac.org.au. No refund is available for any cancellations/transfers received 48 hours or less prior to the start date or for non-attendance. A substitute delegate or a credit transfer is welcome. Please notify Multicultural Aged Care in writing of any substitution or credit transfer as soon as possible.

DISCLAIMER: The advice and views of speakers and the content of presentations are entirely and exclusively the views of the speakers and do not necessarily reflect the views of Multicultural Aged Care Inc. Multicultural Aged Care Inc. disclaims all liability in relation to actions taken in response to information presented by speakers.